Recovering mailboxes

  1. Click Microsoft Office 365.
  2. If multiple Office 365 organizations were added to the backup service, select the organization whose backed-up data you want to recover. Otherwise, skip this step.
  3. Do one of the following:
    • To recover a user mailbox, expand the Users node, select All users, select the user whose mailbox you want to recover, and then click Recovery.
    • To recover a shared mailbox, expand the Users node, select All users, select the shared mailbox that you want to recover, and then click Recovery.
    • To recover a group mailbox, expand the Groups node, select All groups, select the group whose mailbox you want to recover, and then click Recovery.
    • If the user, group, or the shared mailbox was deleted, select it in the Microsoft Office 365 backups section of the Backups tab, and then click Show backups.

    You can search users and groups by name. Wildcards are not supported.

  4. Select a recovery point.

    Tip. To see only the recovery points that contain mailboxes, select Mailboxes in Filter by content.

  5. Click Recover > Entire mailbox.
  6. If multiple Office 365 organizations are added to the backup service, click Office 365 organization to view, change, or specify the target organization.

    By default, the original organization is selected. If this organization is no longer registered in the backup service, you must specify the target organization.

  7. In Recover to mailbox, view, change, or specify the target mailbox.

    By default, the original mailbox is selected. If this mailbox does not exist or a non-original organization is selected, you must specify the target mailbox.

  8. Click Start recovery.
  9. Select one of the overwriting options:
    • Overwrite existing items
    • Do not overwrite existing items
  10. Click Proceed to confirm your decision.