Move files out of a sync folder

If you are seeing the sync icon stuck for a long period of time, moving some files out of a sync folder can help clear any sync issues.

  1. Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.

    Note: You might need to click the Show hidden icons arrow next to the notification area to see the OneDrive icon, or click Press the Windows key and start typing "select which icons" to display the notification area settings option, and then show Microsoft OneDrive. If the icon still doesn't appear in the notification area, OneDrive might not be running. Click  Press the Windows key , type OneDrive in the search box, and then click OneDrive (not "OneDrive for Business" as that may be an older version) in the search results.

  2. Select More.

  3. Select Pause syncing... > 2 hours

  4. Select a file from one of your sync folders and move it to a folder that's not part of OneDrive, e.g., C:\users\

  5. Select More again and select Resume syncing... 

  6. Once sync is complete, move the file back again.

Note: You might need to click the Show hidden icons arrow next to the notification area to see the OneDrive icon, or click and start typing "select which icons" to display the notification area settings option, and then show Microsoft OneDrive. If the icon still doesn't appear in the notification area, OneDrive might not be running. Click  , type OneDrive in the search box, and then click OneDrive (not "OneDrive for Business" as that may be an older version) in the search results.