Set up email in Android email app

Android mail apps may look different across different devices, and these directions may not exactly match the options you see. Use these steps as a guide or consult the manufacturer's help for your particular device.

For easy email and calendar management, we recommend you set up email in the Outlook for Android mobile app.

Choose your built-in Android email app:

Gmail app

Update your Gmail app to the latest version:

  • Open the Google Play Store app on your phone.

  • Type "Gmail" into the search bar and then select Update.

    Note: If the update option is not available, you're already on the latest version.

Note: If the update option is not available, you're already on the latest version.

After the update is installed, tap the Gmail app icon to open it.

ap the menu icon in the upper left corner > Settings > Add account > Exchange and Office 365.

Important: Do NOT choose "Outlook, Hotmail, and Live" unless you want to sync email only.




Enter your full email address and tap Next.

Enter your password and tap Next.

Note: Ask your IT admin or email provider for server settings if you're asked to add them. Then set up your account manually.





Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

If you use Office 365 for business, you may also be asked to give additional security control. In this case, choose Activate.

Go to the inbox you just set up. If you see an email that says "Action Required to Sync Email," open it and tap Use another Mail app instead.

If you don't see this message and emails are syncing, skip this step.




Pull down the Android notification bar by swiping down from the top of your screen.

If you see a notification that reads "Unable to sync calendar and contacts," tap it. Then tap Allow to give access and you're done!

Note: If you don't see a sync error notification, you're good to go!




Samsung Email app

Open the Samsung Email app and tap Add Account if it's your first time.

Or, go to Settings in the app > Add account.



Enter your email address and password. Tap Sign in.

Note: If the email app detects your provider, you may be redirected to a different sign in screen.




If you're prompted to select account type, choose Microsoft Exchange ActiveSync to sync contacts and calendars.





Tap Yes or Ok to confirm settings and permissions. What you see may vary depending on what kind of account you're setting up.




If you've turned on two-step verification, you'll verify your identity with your chosen method.

Syncing email, calendar, contacts, and tasks may take a few minutes.

If you see an email that says "Action Required to Sync," open it and tap Use another Mail app instead. If you don't see this message, skip this step.