Configure email forwarding in Office 365

TIPS

  • To forward to multiple email addresses, create a distribution list, add the addresses to it, and then set up forwarding to point to the DL using the instructions in this article.

  • Once you set up email forwarding, only new emails sent to the from mailbox will be fowarded.

  • Email forwarding requires that the from account has a license. If you're setting up email forwarding because the user has left your organization, another option is to convert their mailbox to a shared mailbox. This way several people can access it. However, a shared mailbox cannot exceed 50GB.

You must have admin permissions in Office 365 to do this.

  1. Sign in to Office 365.

  2. Go to the Microsoft 365 admin center.

  3. Select Users.

  4. On the Active users page, choose the user who's email you want to forward.

  5. Scroll down to Mail Settings and expand using the drop-down. Click or tap Edit

  6. On the Email forwarding page, select Forward all email sent to this mailbox toggle, enter the forwarding address, and choose whether you want to keep a copy of forwarded emails. If you don't see this option, make sure a license is assigned to the user account. Choose Save.

    To forward to multiple email addresses, create a distribution list, add the addresses to it, and then set up forwarding to point to the DL using the instructions in this article.

  7. Remember, don't delete the account of the user who's email you're forwarding or remove the license!

All email sent to this mailbox will now be forwarded to Albellew@contoso.com.