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How to create a shared mailbox in the Exchange Admin Center

Some customers do all their mailbox management in the Exchange Admin Center. Here are instructions for how to create shared mailboxes using that interface.

To see what permissions you need to perform these steps, see the "User mailboxes" entry in Recipients permissions.

  1. In the Exchange admin center, go to Recipients > Shared > Add.

  2. Fill-in the required fields:

    • Display name

    • Email address

  3. To grant Full Access or Send As permissions, click Add, and then select the users you want to grant permissions to. You can use the CTRL key to select multiple users. Confused about which permission to use? See Which permission should you use?.

    Note: The Full Access permission allows a user to open the mailbox as well as create and modify items in it. The Send As permission allows anyone other than the mailbox owner to send email from this shared mailbox. Both permissions are required for successful shared mailbox operation.

  4. Click Save to save your changes and create the shared mailbox. 

Note: The Full Access permission allows a user to open the mailbox as well as create and modify items in it. The Send As permission allows anyone other than the mailbox owner to send email from this shared mailbox. Both permissions are required for successful shared mailbox operation.