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Forgotten User ID or Password

 

If you can’t remember your ID or password, you can attempt to reset your own password through the self-service Password Reset wizard:

  • If you’re signing in from a Microsoft account, visit: https://account.live.com/ResetPassword.aspx.
  • If you’re the administrator, you can attempt to reset your own password if you’ve already set up an alternate email address and a mobile phone number.
  • If your organization has multiple Office365 administrators, ask another administrator to reset your password for you.

Note: If your account administrator has enabled the option that allows you to reset your own password, then you can proceed to reset it through the links mentioned above. If that’s not the case, the password reset form provides you the option to contact your admin.