Error occurs when you send or receive an email message in Outlook

Make sure that your email profile works correctly (Outlook only)

 

To test whether your email profile works correctly, try to create a new email profile. If you can send and receive email messages by using the newly created email profile, you should configure the new Outlook profile as the default profile. 

Step 1: Locate the default Outlook data file

  1. In Control Panel, click Mail.
  2. In the Mail Setup - Outlook dialog box, click Show Profiles.

  3. Select your current Outlook profile, and then click Properties.

  4. In the Mail Setup - Outlook dialog box, click Data Files.

  5. Select the Data Files tab in the Account Settings dialog box, and then note the name and location of the default data file for your profile. (A check mark will indicate the default data file.)

  6. Click Close.

Step 2: Create a new Outlook profile

Now that you know the name and location of the default data file for your profile, use onlyone of the following methods to create a new Outlook profile.

Video: How to connect Outlook to your personal email account

Method A: Use auto account setup to create an IMAP or POP3 email account

Important By default, auto account setup will create an IMAP account if your email server supports both IMAP and POP3. In order to create a POP3 account, you will have to follow the manual steps. However, if your email server supports only POP3, auto account setup will create a POP3 account.
  1. Open Control Panel, and then click Mail.
  2. In the Mail Setup - Outlook dialog box, click Show Profiles.

  3. On the General tab in the Mail dialog box, click Add.

  4. In the New Profile dialog box, type a new profile name, and then click OK.
  5. In the Add New Account dialog box, type your email account information, and then click Next.

  6. After your account is successfully configured, click Finish.

Method B: Manually create an IMAP or POP3 email account

  1. Open Control Panel, and then click Mail.
  2. In the Mail Setup - Outlook dialog box, click Show Profiles.

  3. On the General tab in the Mail dialog box, click Add.

  4. In the New Profile dialog box, type a new profile name, and then click OK.
  5. In the Add New Account dialog box, select Manually configure server settings or additional server types, and then click Next.

  6. In the Choose Service dialog box, select Internet E-mail, and then click Next.

  7. In the Internet E-mail Settings dialog box, type your account details.
  8. Click Test Account Settings to test your account.

    Note Contact your Internet service provider if you are unsure of the correct account details.
  9. Select Existing Outlook Data File, and then click Browse.

  10. In the Open Outlook Data File dialog box, locate and then select the Outlook data file that you previously located, and then click OK.
  11. Click Next.
  12. In the Test Account Settings dialog box, click Close.
  13. Click Finish.

Step 3: Configure your new Outlook profile as the default profile

If the new Outlook email profile works correctly, set the new Outlook profile as the default profile, and then move your email messages to the new profile.
  1. On the General tab of the Mail dialog box, select Always use this profile.
  2. Click the drop-down under Always use this profile, and then select the new profile.
  3. Click OK to close the Mail dialog box.
  4. Use the Import and Export wizard to export your email messages to an Outlook Data File (.pst) from your old Outlook email profile, and then import the Outlook Data File (.pst) to your new Outlook email profile.